Released on = March 28, 2007, 1:08 pm

Press Release Author = Call Center Development Services

Industry = Telecommunications

Press Release Summary = Call Center Development Services (CCDS) (www.ccds.ca)
announced today the release of its Centcom Management Portal version 2.0.

Press Release Body = MONTREAL, QC; April 1, 2006 - Call Center Development Services
(CCDS) (www.ccds.ca) announced today the release of its Centcom Management Portal
version 2.0. This release integrates all existing Centcom management tools into one
easy-to-use interface and includes a number of new features and performance
enhancements.

New features and improvements include:
. A Centralized Portal providing access to Centcom's management tools from a single
web interface. Previously each Centcom utility (Reporting, Usage Management,
Administration and Recording Management) had its own separate portal, which required
multiple logins and prevented information from being shared across platforms. The
integration of these utilities provides easier access, better searching and richer
reporting.
. More Advanced Reporting and Filtering - enabling users to make more complex
queries and filters across campaigns, agents and supervisors. New functionality
includes week-by-week summary breakdowns of results, for better analysis of
agent/campaign performance.
. Report Customization Module - which provides users with the ability to customize
their own reports and query results and save these selections for future use. Also
includes support for sorting by column and sticky columns.
. Campaign Penetration Summary Report - which identifies up-to-date information on
the viability of leads within the campaigns.
. Batch-Mode Updating - provides users with the ability to apply batched changes to
groups of records, instead of making changes to records one at-a-time.
. Faster Playback of Recordings - reducing playback load time by up to 300%. A five
minute recording can now be queued in less than five seconds. Recordings can also be
saved to MP3 format.

"Our new and improved Centcom portal provides our customers with better tools to
manage their calling campaigns, at no additional cost to them," said Sonny Bettan,
President at CCDS. "We have always been a customer-focused company and this release
reaffirms our commitment to meeting our client's needs through superior product
development and excellent support."

Frank Gingras, chief developer of CCDS, said, "Traditionally our customers would
make specific requests for changes to their campaigns or reports, and we would try
to integrate them into the product. Now they are able to do it themselves, 24/7 from
a single interface.
We're giving them the flexibility to manage their own information, in their own way,
which is pretty powerful."

Centcom is a non-VOIP virtual call center service that provides a scalable
predictive dialing capability to firms remotely, via the web. Using the Centcom
service, companies can harness the power of a predictive dialer without requiring
any investments in hardware, software or personnel. All they need is a computer with
an Internet connection and a phone line. Centcom also provides a suite of management
and reporting tools that help users manage their calling campaigns more effectively.


Centcom is available for immediate evaluation. For more information, please contact
CCDS at 1-800-921-CCDS (2237) or info@ccds.ca.

About CCDS

Call Center Development Services (www.ccds.ca) is a provider of integrated call
center services, call center management software and predictive dialers. The
company's Centcom service provides predictive dialing over the web to organizations
of all sizes.

Companies within the mortgage, insurance, healthcare, fund raising, collection and
financial services industries, and a number of government agencies rely on Centcom
for their calling campaigns.

Company headquarters are in Montreal, QC. For more information, visit www.ccds.ca or
call 1-800-921-CCDS (2237).

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Call Center Development Services
5601 Pare, Suite 210
Montreal, QC H4P 1P7

Tel: (514) 731-5046
Fax: (514) 731-5834
Toll-free (US & CA): 1-800-921-CCDS (2237)


Web Site = http://www.ccds.ca

Contact Details = Call Center Development Services
5601 Pare, Suite 210
Montreal, QC H4P 1P7

Tel: (514) 731-5046
Fax: (514) 731-5834
Toll-free (US & CA): 1-800-921-CCDS (2237)